Frequently Asked Questions

I’m ready to book a consult, whats the next step?

Getting started is easy! Simply reach out to us via our contact form or schedule a complementary discovery call on our Business Consulting page. We'll discuss your needs and goals, and from there, we’ll create a custom plan tailored to your business.

Do I need prior experience with CAD or 3D printing?

No prior experience is required! We offer coaching and consultation services tailored to your current skill level. Whether you're just starting or have some experience, we’ll guide you step by step to improve your skills, understand the software, and optimise your 3D printing process.

Can you help me create a product to sell on platforms like Etsy or Shopify?

Absolutely! We specialise in helping businesses take their product ideas from concept to digital model, and from there to the physical world. If you want to sell 3D printed products on platforms like Etsy or Shopify, we can guide you through:

• The step-by-step process from setup to launch.

• Product design and optimisation for 3D printing.

• SEO strategies, marketing & ads to help your products get discovered.

• And more!
  

What CAD software do you recommend for beginners?

We recommend starting with TinkerCad if you're completely new to CAD modelling. When you’re ready to move onto more advanced software, Fusion 360 and Blender are are excellent choices for dimensional and freeform work respectively.

We offer coaching on these platforms and more, so we can help you choose the best fit for your needs.

How can you help with 3D printing optimisation?

If you're already 3D printing but want to improve your results, we offer consulting on:

• Print quality – Optimising settings and g-code for better accuracy and finish.

• Materials – Deciding on the best filament+materials for your needs (PLA, ABS, resin, etc.).

• Design adjustments – Making your 3D models more print-friendly.

• Troubleshooting – Addressing common printing issues like warping, layer shifts, or failed prints.

We can guide you through solving any and all challenges you’re facing with your 3D printing product line.

Do you offer one-on-one coaching or group workshops?

We offer both! Our coaching is personalised, so you get one-on-one attention tailored to your specific needs. However, we also offer group workshops for a lower price, and training sessions for businesses, schools or teams looking to learn together.

How much does your consulting service cost?

Our pricing depends on the level of service and the specific needs of your business. We offer flexible packages based on your project requirements, whether it’s one-time coaching or ongoing consulting. Book in for your free Discovery Call and we’ll provide a detailed quote based on your needs.

Can I outsource my 3D design needs to you?

Yes! If you have a design in mind but lack the expertise or time to complete it, we can handle the entire process. Whether it’s a one-off prototype or a batch of custom items, we’ll ensure the designs are high-quality and optimised for your production goals.

What are your turnaround times for design and consulting projects?

Turnaround times vary depending on the complexity and scope of the project. For coaching, we typically schedule sessions within a few days. For designing and modelling, turnaround depends on the project size and printing requirements. We’ll provide you with an estimated timeline during your consultation.

Do you offer after-sales support or maintenance for 3D printers?

Yes! We provide ongoing support to help troubleshoot printing issues, answer questions, and offer advice on maintaining your 3D printers. We can also guide you through software updates and hardware setups to ensure your equipment is always running smoothly.